Job Description

Divisional Service Manager - Pumps

Position Overview


Responsible for driving operational and service excellence in managing pumps service operations. Focus on improving service quality, optimizing inventory and spares, and ensuring product training.

Key Responsibilities:

Operational Excellence:

  • Provide CAPA to field teams based on market quality feedback.

  • Reduce ageing stock at location 2001 and ensure no stock over 45 days at location 2004.

  • Improve spares service factor and availability.

  • Strengthen relationships with branches, retailers, and ASCs.

  • Ensure timely product refresh training for service managers.

    • Service Excellence: - ead the rollout of new spares packaging process for pumps. - Focus on reducing COPQ.


    Key Deliverables:

  • Implement CAPA based on market feedback.

  • Achieve stock reduction targets at locat...

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