Senior Manager, Support Engineering

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager, Support Engineering in Switzerland. We are seeking a Senior Manager, Support Engineering to lead and scale a high-performing support engineering team in Europe. In this role, you will ensure the delivery of world-class technical support to enterprise customers and a global developer community, while fostering a data-driven, collaborative, and customer-focused environment. You will coach and mentor engineers, optimize team operations, and act as a technical escalation point to resolve complex issues. Your focus will be on building robust processes, improving workflows, and continuously enhancing customer experiences. You will partner closely with product, engineering, and sales teams to drive feedback loops, strengthen support infrastructure, and ensure alignment with overall business objectives. This position is remote within Europe and requires occasional collabo...