Senior Manager – Systems Engineering

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we partner with organizations to design, deliver, and operate transformative customer experiences and enterprise systems. Leveraging strategic insight, advanced technology, and a people-first culture, we help clients engage customers, modernize operations, and scale their business and operate enterprise-scale managed services with confidence.

With a global team across North America, LATAM, EMEA, and APAC, we deliver end-to-end expertise across Strategy Consulting, Enterprise Technology, Cloud Engineering, Data & AI, and QA & Test Engineering. From modernizing legacy systems and integrating complex platforms to applying AI, automation, and advanced analytics, TELUS Digital enables seamless, efficient, and digitally powered customer experiences and managed services — all supported by the scale, security, and operational excellence of our multi-billion-dollar parent company.

TELUS Digital is expanding our Systems Engineering & Support Services practice, and we’re looking for a seasoned leader to drive client success, delivery excellence, and strategic growth across enterprise accounts.

This is a client-facing, consulting-led leadership role —perfect for someone who thrives at the intersection of technology strategy, delivery oversight, and executive advisory.

What You’ll Do

As our Senior Manager – Systems Engineering, you will:

Strategic Leadership & Client Advisory

• Lead discovery workshops, solution co-creation, and roadmap discussions with executive stakeholders.
• Build trusted advisor relationships that influence priorities and unlock account growth.
• Partner with Sales/BD to shape proposals and position TELUS Digital as a strategic partner.

Delivery Excellence

• Oversee modernization, integration, and managed services programs across North America.
• Coordinate with global delivery teams in LATAM, EMEA, and APAC.
• Ensure SLA adherence, quality outcomes, and predictable delivery through KPI tracking and risk management.
• Champion the use of AI, ML, and automation to enhance efficiency and reliability.

Commercial & Practice Growth

• Lead solutioning workshops and commercial pursuits.
• Provide insights that shape managed services adoption and solution design.
• Contribute to practice evolution through case studies, lessons learned, and cross-functional collaboration.

Team Leadership & Coaching

• Mentor delivery managers, architects, and engineers across multiple accounts.
• Foster a consulting mindset focused on business value, proactive recommendations, and structured problem-solving.
• Support skill development and career growth across the North American delivery organization.