Job Description
**Job Summary**:
As Manager Tech Support you will focus on completing department objectives by planning & evaluating department activities and managing staff. Generate forecasting and planning analysis to anticipate workload and resource demand. Responsible for recruiting, selecting, and ensuring new hires are properly prepared to positively contribute to our department. Develops personal growth opportunities as well as growth opportunities for direct reports. Responsible for implementing effective change management. Provides coaching, counseling, and discipline to employees. Helps to develop and coordinate system policies and procedures to ensure process adherence. Ensures effective and consistent communication among the team. Encourages feedback and customer insight to enhance the customer experience. Coordinating with other departments within in the company to ensure internal and external customer’s needs are met. Creates strategic KPI’s/goals that align with the company vision b...
As Manager Tech Support you will focus on completing department objectives by planning & evaluating department activities and managing staff. Generate forecasting and planning analysis to anticipate workload and resource demand. Responsible for recruiting, selecting, and ensuring new hires are properly prepared to positively contribute to our department. Develops personal growth opportunities as well as growth opportunities for direct reports. Responsible for implementing effective change management. Provides coaching, counseling, and discipline to employees. Helps to develop and coordinate system policies and procedures to ensure process adherence. Ensures effective and consistent communication among the team. Encourages feedback and customer insight to enhance the customer experience. Coordinating with other departments within in the company to ensure internal and external customer’s needs are met. Creates strategic KPI’s/goals that align with the company vision b...
Apply for this Position
Ready to join Acuity Brands? Click the button below to submit your application.
Submit Application