Senior Manager, Training

The Sr. Training Manager leads strategic training delivery across multiple locations driving performance for both new hires and tenured employees. This role ensures alignment with organizational goals through stakeholder engagement, performance analysis, and team integration.

DUTIES & RESPONSIBILITIES:

• Lead a team of technically savvy Learning and Development Specialists, including Sr.-level, spanning multiple geographies (Cebu/Iloilo, Clark/Nuvali) who implement the new expert onboarding training and continuous education experiences
• Partner with Instructional Design Team (IDT) to ensure the vision, look and feel of Asurion in all material designed
• Develop and manage new associate certification framework and curriculum to deepen agent subject matter expertise beyond baseline training established during initial on-boarding
• Manage multiple cross-functional learning and performance support projects
• Implement a framework ...