Senior Manager, Workforce

Overview

As the Senior Manager of Workforce Management for Product Support, you will occupy a pivotal leadership role responsible for driving the strategic vision and operational execution of workforce planning and management within a high‑performing product support environment. Your mission will be to harness advanced workforce analytics, streamline resource allocation, and ensure the seamless alignment of personnel with dynamic business needs, all while championing a culture of operational excellence and customer‑centricity. This role demands a forward‑thinking, data‑savvy leader who can seamlessly integrate strategic foresight with day‑to‑day execution, enabling the organization to consistently meet and exceed service‑level agreements (SLAs) while maintaining cost efficiency and scalability.

Responsibilities

Strategic Workforce Optimization

• Architect and implement sophisticated workforce management strategies that align with both imm...