Senior Manager Workforce Optimisation

Senior Manager Workforce Optimisation

Join one of WA’s most trusted organisations and help shape the future of member service at RAC. We’re looking for a strategic and people‑centred Senior Manager Workforce Optimisation to lead the teams that ensure our Contact Centre and Member Service Centres operate efficiently, effectively and in alignment with RAC’s mission and strategic priorities.

Responsibilities

• Developing and executing business plans and strategies that elevate contact centre & member service centre performance
• Leading, coaching, and developing leaders and individual contributors within the Workforce Optimisation team
• Driving an employee & member experience lens to operational strategies, driving an engaged & trusted workforce
• Managing critical relationships with suppliers, technology partners, and internal stakeholders to ensure seamless service delivery
• Driving effective workforce manag...