Senior Manager Workforce Transformation

Must Have Skills
Thinker with the ability to question status quo and design innovative solutions to drive efficiency.
Oversee and optimize workforce management strategies, including capacity planning, scheduling, and real-time operations.
Lead initiatives to enhance the efficiency and accuracy of WFM processes by leveraging the latest workforce management technologies.
Analyze data to provide actionable insights for strategic decision-making and tool optimization.
Collaborate with cross-functional teams to implement innovative workforce management solutions.
Conduct detailed discovery sessions and documentation to recommend transformational solutions that optimize delivery and drive efficiencies.
Design data workflows and ETL (Extract, Transform, Load) processes to minimize manual intervention and improve data accuracy and reliability.
Strong understanding of data privacy and compliance with relevant regulations (e.g., GDPR, CCPA).
Provide training and suppor...