Senior Manager Workforce Transformation

Must Have Skills

• Thinker with the ability to question status quo and design innovative solutions to drive efficiency.
• Oversee and optimize workforce management strategies, including capacity planning, scheduling, and real-time operations.
• Lead initiatives to enhance the efficiency and accuracy of WFM processes by leveraging the latest workforce management technologies.
• Analyze data to provide actionable insights for strategic decision-making and tool optimization.
• Collaborate with cross-functional teams to implement innovative workforce management solutions.
• Conduct detailed discovery sessions and documentation to recommend transformational solutions that optimize delivery and drive efficiencies.
• Design data workflows and ETL (Extract, Transform, Load) processes to minimize manual intervention and improve data accuracy and reliability.
• Strong understanding of data privacy and compliance with relevant...