Senior Manhattan Architect

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. (www.hcltech.com ) The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place. We are looking for a highly talented and self- motivated Senior Manhattan Architect / Senior Solutions Architect to join us on our journey in advancing the technological world through innovation and creativity. Job Title: Senior Manhattan Architect / Senior Solutions Architect Job ID: 35880 Position Type: Full-Time Employment Location: Dallas TX, Frisco, TX, San Francisco, CA, Pleasanton, CA, or Santa Clara, CA Are you passionate about creating impactful customer loyalty experiences? We’re looking for a Service Delivery Manager with strong expertise in MH and WMOS. What You’ll Do Oversee the end-to-end service delivery process, ensuring alignment with client expectations and business objectives Working on Solution Designing and Proof of Concept (POC) testing for validating the scope and feasibility of business requirements within the existing solution package Lead a team of professionals, providing mentorship and guidance to enhance their performance and career growth Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs) to monitor service delivery effectiveness Conduct regular service reviews with the clients addressing concerns and identifying opportunities for improvement Implement continuous improvement initiatives to optimize service delivery workflows and enhance client satisfaction Act as the primary point of contact for client escalations and ensure timely resolution of issues Coordinate with cross functional internal teams to ensure timely and accurate service delivery, addressing any issues that arise Gather and analyze service performance data to identify trends and opportunities for improvement Build and maintain strong relationships with client, acting as a point of contact for service-related inquiries What We’re Looking For 12 years of experience in service delivery management or related roles Proven track record of successfully managing service delivery for enterprise-level clients Strong understanding of ITIL framework and best practices in service management Exceptional communication and interpersonal skills, with the ability to build relationships with clients and stakeholders Ability to analyze data and generate insights to inform decision-making Excellent verbal and written communication skills Ability to work collaboratively in a team-oriented environment Having a proven track record in leading and managing large teams Preferred Skills Experience in project management methodologies such as Agile or Scrum Familiarity with service management tools and platforms Relevant certifications, such as ITIL, PMP, or Six Sigma Technical Skills In depth knowledge of Warehouse Management System: Manhattan WMOS and SCI from Manhattan Excellent understanding of integration development In depth knowledge of Transportation Management Systems (generic) Proficiency in service management software and tools Strong analytical skills with experience in data analysis and reporting Familiarity with cloud services and infrastructure Strong understanding of ITIL framework Bonus Points For MIF, Integration, WCS, PL, SQL, Functional Testing Why Join Us? Collaborative, innovative team culture. Competitive compensation and benefits. Pay and Benefits Pay Range Minimum: $140,000 per year Pay Range Maximum: $180,000 per year HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation. Compensation and Benefits A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. How You’ll Grow At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.