Senior ML Engineer

Job Description
Job Summary
At Zendesk, our focus is helping our customers build great relationships with their customers. Founded by three Danish entrepreneurs, Zendesk has experienced remarkable success and growth while maintaining a fun, positive, and down-to-earth culture.

We are looking for a Staff Machine Learning Engineer to join our Machine Learning team. You will be delivering AI/ML powered features for our customers at Zendesk scale.

What You'll Be Doing

• Work closely with ML Scientists to help bring ML-powered features into production and provide technical leadership across teams
• Lead discussions about technical design and architecture
• Build and guide the development of tools to support model experimentation and model management
• Collaborate with DevOps, feature teams, platform teams, and product to drive initiatives and overcome technical obstacles
• Lead initiatives around improving the scalability and robu...