Senior ML Services Analyst

Description

Role Overview:

As a Senior ML Services Analyst, you will play a pivotal role in delivering high quality AI solutions while mentoring junior analysts and driving process improvements. You will work closely with Product, Engineering, and Data Science teams to ensure

seamless execution of ML initiatives, maintain service excellence, and contribute to strategic enhancements in Sprinklr’s AI offerings.

Key Responsibilities:

•Collaborate with internal and external stakeholders to understand use cases and translate them into actionable solutions.

•Oversee and execute tasks such as AI quality monitoring, KPI tracking, and data annotation for critical projects.

•Ensure adherence to delivery processes, quality standards, and SLAs while identifying opportunities for optimization.

•Participate in escalations and priority incident resolution, ensuring timely and effective outcomes.

•Prepar...