Job Description

From the merger of two leaders in the CX space, ASPECT Software and Noble Systems, comes ALVARIA. A new global force delivering leading edge Customer Experience and Workforce Engagement  software as well as cloud services technology solutions for enterprise Contact Centers. We blend the agility of a start-up mentality with the stability of an established enterprise, challenging the market with renewed thinking and best-of-breed business solutions.

Our solutions simplify and improve the customer and agent experience. Our complete suite of Contact Center and Workforce Engagement & Optimization solutions helps companies keep agents engaged while providing exceptional customer service experiences. Our flexible, highly scalable applications for interaction management, IVR/self-service, chatbots/AI, workforce optimization and more, are available on-premises or in any hosted, private or public cloud environment.

Make a Difference

Our people define who we are. The curious, driven, creative, fun individuals who are drawn to ALVARIA bring skills sets and cultural differences from around the world. They love innovation, challenges and empowering our customers to engage seamlessly and efficiently — every member of our team is dedicated to creating amazing customer contact experiences - for our customers and our customers’ customers. If you like developing new solutions and turning big ideas into reality, ALVARIA is the place for you. At ALVARIA, you’ll work with smart and motivated people to make a difference for the companies we serve.

GENERAL SCOPE & SUMMARY

As a senior level Network Administrator, you will be responsible for the daily operation of our global network infrastructure. You will lead a team responsible for installing, configuring, and maintaining complex networks across multiple data centers, data center providers, and cloud platforms. 

Duties and Responsibilities

  • Lead development of innovation and strategic direction in network design, configuration, administration, maintenance, reliability, capacity planning, and support.
  • Deploy robust networking environments by designing system configuration; directing system installation; defining, documenting, and enforcing system standards for a global enterprise environment.
  • MPLS/VPN/Telco/Integrations
  • Build reusable designs and systems that promote scale, reliability, security, and efficiency.
  • Manage multi-vendor and multi-protocol networks
  • Maximize network performance by monitoring performance; troubleshooting network problems and outages; schedule upgrades; collaborate with network architects on network optimization.
  • Ensure that network design and implementation meets disaster recovery and business continuity requirements
  • Qualifications
  •  At least 5 + years’ experience and expert level enterprise data center networking hardware (switches, firewalls, load balancers, etc.) (Cisco, Palo Alto, & Juniper a plus)
  • Education: Bachelor’s Degree or similar experience REQUIRED SKILLS:
  • Familiarity with server and storage infrastructure and how they integrate with the network.
  • Scripting experience such as shell scripting, Ansible and Python
  • Maintain Production Networks - VLANs, MPLS, SDWan, Internet , IP-as-a-Service, DNS, BGP Monitor
  • Maintain and configure, VPNs, ACL and Firewall rules, Network Address Translation (NAT)
  • A deep understanding AWS 
  • A deep understanding of network protocols
  • A deep understanding of network hardware and software.
  • Experience with VoIP and collaboration technologies.
  • A solid understanding of application protocols
  • IP management, Password mgt, Network Alerting
  • Candidates are expected to exhibit good judgment in all cases and be comfortable making decisions.
  • Ability to work in a fast-paced environment
  • Ability to work outside normal business hours when needed

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