Senior Network Engineer

Key Responsibilities Resolve customer incidents, problems and change requests to required service level targets Apply technical knowledge to effectively analyse and resolve problems Manage time in a manner to ensure all tasks are completed within specified time frames Liaise with customers to perform incident analysis and problem resolution management, to required service targets, defining and recommending solutions where no precedent solution is available. Demonstrate strong communication skills ensuring that verbal and written responses when dealing with customers and other team members are relevant, clear, complete and logical Accurately and consistently perform general administration and management of job logging functions. Assess and evaluate risk and understand the implications of new technologies. Perform scheduled maintenance and upgrades Liaise with peers and customers to determine appropriate technology solutions Produce, manage and adhere to documentation e.g. naming standar...