Job Description


Job Description:
  • Requires experience, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center.
  • Responds to Tier 1-3 network support requests.
  • Communicates effectively with teammates and customers of varying levels of technical expertise.
  • Responds to all break/fix requests associated with network resources.
  • Designs extensions of and connections to the campus network.
  • Configures and deploys new/replacement network hardware and communications infrastructure.
  • Maintains up-to-date project and architecture documentation.
  • Maintains up-to-date inventory and maintenance records.
  • Monitors network resources for faults and traffic anomalies.
  • Resolves connection issues between users and resources.
  • Maintains detailed change history of network changes.
  • Supports IT...

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