Job Description

Job Description:

  • Requires experience, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center.

  • Responds to Tier 1-3 network support requests.

  • Communicates effectively with teammates and customers of varying levels of technical expertise.

  • Responds to all break/fix requests associated with network resources.

  • Designs extensions of and connections to the campus network.

  • Configures and deploys new/replacement network hardware and communications infrastructure.

  • Maintains up-to-date project and architecture documentation.

  • Maintains up-to-date inventory and maintenance records.

  • Monitors network resources for faults and traffic anomalies.

  • Resolves connection issues between users and r...

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