Job Description
Job Description
Tieto Tech Consulting is looking for a Senior Network Engineer to work on a strategic engagement with BICS, a global leader in international communications services. You will operate in a customer-facing, technically demanding role, ensuring high-quality service delivery across BICS' international telecom portfolio.
This position is based in Rio de Janeiro and operates in a global, multicultural environment, working closely with international customers and cross-functional teams.
Responsibilities
Report to the Messaging Value Stream Agile Master.
Provide second-line support for SMS, MMS, and SMS Firewall services.
Review internal and external operational processes in order to optimize repair efficiency.
Identify improvement opportunities and follow up on the implementation of improvement actions.
Be ready to lead the repair team squad by managing, steering, and coordinating team activities when required.
Follow up on network and service availa...
Tieto Tech Consulting is looking for a Senior Network Engineer to work on a strategic engagement with BICS, a global leader in international communications services. You will operate in a customer-facing, technically demanding role, ensuring high-quality service delivery across BICS' international telecom portfolio.
This position is based in Rio de Janeiro and operates in a global, multicultural environment, working closely with international customers and cross-functional teams.
Responsibilities
Report to the Messaging Value Stream Agile Master.
Provide second-line support for SMS, MMS, and SMS Firewall services.
Review internal and external operational processes in order to optimize repair efficiency.
Identify improvement opportunities and follow up on the implementation of improvement actions.
Be ready to lead the repair team squad by managing, steering, and coordinating team activities when required.
Follow up on network and service availa...
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