Senior Network Support Specialist

Our mission is to deliver exceptional technical support services that meet the evolving needs of our customers.

We achieve this by providing a dedicated team of experts who possess in-depth knowledge of data networks and protocols. Our expertise enables us to efficiently replicate customer scenarios, communicate effectively with other teams, and maintain accurate records using CRM tools.

As a member of our Support Services team, you will play a vital role in representing our clients' brand by delivering outstanding technical support through proper handling of support cases. These cases involve responding to incoming service requests via telephone and email until their resolution.

Mandatory Skills Description

• Solid Data Networks fundamentals including network equipment and protocols
• Solid scripting fundamentals with ability to perform basic tasks using a programming language
• Troubleshooting abilities...