Senior Next Gen Ops Specialist

Job Description

We are looking for a Senior Specialist to support the execution and stability of our Next Gen digital platforms. This role plays a key part in ensuring smooth launches, strong operational readiness, and continuous improvement across digital journeys.

Responsibilities

• Coordinate cross-functional execution across Product, Engineering, GTM, Ops, and Partners.
• Drive UAT, readiness checkpoints, and post-launch operational support.
• Maintain structured operational trackers, issue logs, and RCA documentation.
• Identify execution risks, dependencies, and process gaps early and elevate where required.
• Support the development of SOPs, playbooks, and operational frameworks.
• Build and maintain lightweight automation using low-code tools (e.g. n8n, Zapier, Airtable).
• Develop basic dashboards and visibility tools to improve operational insight and response times.

Requirements