Job Description

Scope:

  • Receives work assignments through the ticketing system or from Lead Administrators or management.
  • Provide Level 3/4 support for all observability capabilities across cloud, on-premises, and hybrid environments, with a primary focus on the Elastic Observability Platform.
  • Design, implement, and maintain end-to-end monitoring, logging, tracing, and alerting systems using the Elastic Stack (Elasticsearch, Kibana, Elastic Agents/Beats, Logstash, APM).
  • Collaborate with internal and external stakeholders to ensure reliable telemetry, high-quality alerting, and seamless integrations with infrastructure, networks, SaaS platforms, and cloud services.
  • Ensure security, scalability, performance, and availability of observability systems and enterprise monitoring pipelines.
  • Support monitoring maturity initiatives by improving instrumentation, reducing alert noise, and delivering actionable operational insights.
  • Develop and maint...

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