Senior Onboarding Specialist

At Hive, we're all about creating moments that matter and helping event marketers connect with their biggest fans. Live events bring people together, and our industry-leading platform makes it easier than ever for promoters to build strong, lasting connections with their audiences. Our mission is simple: to help live events grow.

The Role

Hive is seeking a Senior Onboarding Specialist to support our onboarding team while continuing to own a portion of strategic customer onboardings yourself.

Reporting to the Director of Customer Success, you'll lead by example: balancing hands-on onboarding delivery with peer mentorship, process leadership, and ensuring every new customer gets off to a strong, confident start.

You'll mentor and support a small team of Onboarding Specialists, helping them sharpen their craft, improve customer outcomes, and drive faster time to value. You'll also partner cross-functionally to continuously evolve our onboarding m...