Senior Operations Analyst

What We Do
We are a global software and professional services company serving the financial industry, with offices in the UK, USA, Germany, Brazil, Hong Kong, Indonesia, and Bangladesh. We specialize in working with investment banks to automate the issuance process for structured products.

We're looking for a Senior Operations Analyst to join our team.

Key Responsibilities:

• Lead projects from planning to execution and reporting.

• Ensure accurate and timely capture of structured product data (e.g., certificates, warrants).

• Maintain and enforce Quality Level Agreements (QLAs) and KPIs.

• Optimize ticketing workflows and client support processes.

• Collaborate with Engineering and Product teams to automate and enhance data processes.

Foster global collaboration across regions.

Requirements:

• Experience in financial data operations, especially in Europ...