Job Description

Overview

Senior Operations Associate, Wire Authentication Services - Essential Onsite

As a Senior Operations Associate in Enterprise Payment Operations you will oversee and lead a team that executes activities in a fast-paced, multi-function, multi-team operation tasked with delivering an exceptional end-to-end payments experience for our customers. Wire Authentication Services (WAS) is responsible for wire initiation and approval on behalf of our customers and internal lines of business.

Summary of Responsibilities

  • Responsible for leadership activities amongst their site for 6-8 associates

  • Actively develop, manage and coach direct reports on a daily basis 

  • Works with horizontal partner groups to drive process change and problem solve complex issues

  • Analyzes and evaluates operational procedures, recommends and implements modifications to improve quality and efficiency 

  • Ability to w...

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