Senior Operations Consultant

• Data reporting and data analytics
• Excellent SQL skills, proficient with stored procedures and functions.
• Data warehouse maintenance
• Use cutting edge technology and visualization tools like Power BI, Power Apps, Report Builder, etc. to
• deliver ad-hoc requests.
• Masters Service Now, organizational CRM tool.
• Documents, highlights/escalates CRM/ITSM tool issues.
• Knowledge transfer with other team members to improve overall team education level and productivity.
• Ensure the quality of the deliverables as per the defined defects standards and excelling within that.
• Customer focus and close alignment with the business objectives.
• Actively participate in meetings and make valuable contribution.
• Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders.
• Has a keen desire to automate processes and generates new ideas.

• Minimum 5-6 years of experience working in an Analytics, Workforce Management, PMO team
• environment.
• Proficient in writing SQL stored procedures, functions in MS SQL Server.
• Skilled in Data analytics using analytical and visualization tools – Power BI.
• Skilled in Data warehouse maintenance.
• Preferably a B. Tech in Computer Science/Information technology or an equivalent degree.
• Service Now, Sales force knowledge preferable.
• Hands on experience in developing MS SQL Integration Services (SSIS) packages.
• Excellent communication skills.
• Should be a collaborative team player.

Mindpool Technologies Limited is one of the renowned development and digital marketing firm with a decade long experience. We design strategies and solutions that are tailored specifically to your business vision. What makes us strong are our diverse expertise and a proven record of working with every industry type. We are powered with a strong team of certified and promising professionals. Our unique approach and innovative thinking have helped many businesses to expand and gain recognition. Accredited with ISO 9001:2015 and ISO/IEC 27001:2013, Mindpool has proven to be a trusted technology partner to our clients by maintaining a high standard of products/service