Senior Operations Expert

Job Title:

Senior Operations Manager

We are seeking an experienced Senior Operations Manager to join our team. The ideal candidate will be responsible for overseeing after-sales operational frameworks, managing incident responses, and optimizing service quality.

To succeed in this role, you will need a Bachelor's degree with over 5 years of ICT technical support experience. Proficiency in English is essential.

Responsibilities:

• Manage incident responses to ensure prompt resolution of customer issues
• Oversight of after-sales operational frameworks to improve service delivery
• Closely monitor and analyze key performance indicators (KPIs) to optimize service quality

Requirements:

• Bachelor's degree in a related field such as Information Technology or Communications Engineering
• > 5 years o...