Senior Operations Lead

Senior Operations Lead - Customer experience and execution (Remote)

Pay: $2,400-$2,900 USD/month (Salary) - Up to $3,000 for exceptional fit
Schedule: Full-time, 5 days/week (Pacific time).
Language: Strong English + strong Spanish (Required)
Location: Remote (Latin America preferred)

About us

We are an established U.S.-based home services company with a fully remote operations team. We run a fast-moving, systems-driven environment with high accountability and high visibility. We work in Slack all day and operate with clear priorities, clean handoffs, and consistent standards. We are upgrading our operations structure and customer experience, and we are hiring a senior operator who can bring order, consistency, and leadership.

The role

This role is for a true operator - someone who can run daily execution, tighten standards, coach performance, and reduce chaos. You will work closely with leadership and the ops team to im...