Job Description

A leading outsourcing company is seeking a Senior Operations Manager to oversee day-to-day operations of financial programs with a significant headcount. This role involves leading a team of operations managers, ensuring operational KPIs and client satisfaction are met. The ideal candidate will have extensive call center management experience and work directly with clients on program performance. This position requires strong analytical skills and a hands-on approach, with a willingness to work night shifts in Cagayan de Oro.
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