Senior Operations Leader - Technology

Overview

• Own end‑to‑end operations in a fast‑scaling global tech environment
• High autonomy & impact with regional exposure and growth potential

About Our Client

Our client is a high‑growth, global technology‑enabled protection and insurance platform operating across multiple regions. They partner closely with leading distributors and service providers to deliver seamless, customer‑centric protection solutions at scale.

Job Description

• Lead end‑to‑end operations covering service delivery, logistics, repair, and supply chain
• Manage and develop operations managers and third‑party service providers
• Own operational KPIs including SLA, TAT, cost efficiency, and customer satisfaction
• Oversee relationships with repair partners, logistics providers, and contact centers
• Translate client and business requirements into executable operational plans
• Driv...