Senior Operations Manager

Responsibilities Project coordination of customer New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders, Voice, and data circuits migrations.•Billing Ticket resolution, Trouble Ticket Resolution, Escalate and Monitor Outages, Project Manage All orders through completion.•Managing and prioritizing assigned TDM and Ethernet savings projects•Project coordination of customer moves, adds, change, and disconnect orders;•Manage and resolve fallout in specialty areas such as circuit provisioning and network builds.•Background in managing and ordering telco products.•You must be able to review telecom order packages, submit to carrier, then understand, and facilitate project through installation.•Ensure all documentation and Customer information provided by Sales, Solution Architect, Global Client Services and the Customer is complete.•Background in managing and ordering legacy telco products including POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex•Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies.•You must be able to review telecom order packages, submit to carrier, then manage project through installation.•Implement projects to local and IXC Telcos including AT&T, Verizon, Sprint, Lumen, Windstream, GTT, Orange, China Telecom as well as other global telecommunications companies.•Ability to understand, analyse and explain Telco USOCs (Universal Service Order Codes) on CSRs•Build inventory records in our CRM utilizing CSRs.•Possess a high understanding of Telecom contracts.•Coordinate CPE (circuit provisioning) delivery and managed services activation (if applicable)•Supporting Internal and Offshore Provisioning on related orders specific to each project•Coordinating, implementing, and scheduling interdepartmental activities to ensure on time completion of projects. Educational Requirements Graduate