Senior Operations Manager

Senior Operations Manager

Location: Sussex House, Brighton

Department: Operations

Position type: Full-time, on-site

Purpose of the role: The Senior Operations Manager is the key leader for the UK CCC, responsible for shaping a site culture that is emphatically people‑first and data‑led. Your primary purpose is to engage and inspire the entire UK operational function, building a highly driven, high‑performing team that is grounded in employee happiness and continuous improvement.

Key responsibilities:

• Lead and coach UK Team Leaders, fostering a culture of empowerment, accountability, and continuous improvement.
• Act as a strategic partner, contributing to long‑term planning, resourcing, and budget management.
• Support succession planning and leadership development across the UK CCC.
• Act as a visible champion for MPB’s culture and values, fostering an inclusive and collaborative environment that enc...