Job Description
We're Hiring
Ubiquity is looking for a Senior Operations Manager. Our SOM is responsible for the day to day operations of our financial programs. Will oversee 4 to 5 operations managers and a program with more than 400+ headcount both agents and supervisors with responsibility for program P&L. Will closely be working day to day with clients as well as cross-functional partnership with support groups such as workforce management, MIS, Quality, Training and Analytics. Responsible for meeting program-level KPIs, client satisfaction and financial targets.
Responsibilities
- Responsible for the Operations lead of a team and for the delivery of the overall operational metrics & sales targets.
- To proactively maintain regular engagement with key client contacts in line with client expectations.
- Ensure delivery of Client KPIs/Sales targets including day to day service levels, customer experience, quality measures and compliance measures
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