Job Description

Job Description

About the Role 

We are seeking a highly skilled and motivated Senior Operations Manager to lead our entitlement services division. This role will be responsible for overseeing multiple Operations Managers across a number of service areas that deliver vital entitlement services to the public on behalf of both local and central government organisations. 

The postholder will play a pivotal role in ensuring exceptional service delivery, driving operational excellence, maintaining compliance, and fostering a culture where employees feel valued, supported, and inspired to deliver their best work. 

Key Responsibilities 

  • Leadership & People Management Provide strong leadership to Operations Managers, setting clear expectations and holding accountability for performance and service delivery. Build a high-performing, motivated workforce by creating a positive, supportive, and inclusive team culture. Ensure high levels ...

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