Senior Operations Manager for an Airline Account

Make that bold move today! Join Concentrix as a Senior Operations Manager for our Airline Account.

What you need

• Must have at least 2 years SOM experience handling an Airline Account.
• Must be willing to work on-site in Giga Tower, Bridgetowne Pasig and able to work on shifting schedules.
• Strong analytical, problem solving and general troubleshooting skills
• Ability to communicate technical issues in non-technical terms
• Able provide customer and technical support to customers through inbound phone, chat and email requests

What will you be doing?

• Review and analyze program performance to determine program needs
• Approve personnel activities concerning hiring, training, development and performance management
• Act when necessary as a problem solving escalation point for Supervisors and front line RAs
• Meet forecasted or budgeted financial targets including occupancy and bill-to-pay pe...