Senior Operations Manager in Cebu (For Pooling)

Make that bold move today! Join Concentrix as a Senior Operations Manager!

What you need

• Must have at least 3 years SOM experience
• Have handled at least 150 FTEs
• Should have Technical and Customer Account background experience
• Must be willing to work on-site in Cebu and able to work on shifting schedules.
• Strong analytical, problem solving and general troubleshooting skills
• Ability to communicate technical issues in non-technical terms
• Able provide customer and technical support to customers through inbound phone, chat and email requests

What will you be doing?

• Review and analyze program performance to determine program needs
• Approve personnel activities concerning hiring, training, development and performance management
• Act when necessary as a problem solving escalation point for Supervisors and front line RAs
• Meet forecasted o...