Senior Operations Manager

Key Responsibilities:

• Drive and carry out operational plans and management directions set by the Managing Director and Board, ensuring Malaysia operations meet agreed business and performance objectives.
• Hold end-to-end oversight of Sales & Marketing, Logistics, HR & Administration, Warehouse & Production Planning, and Quality functions, ensuring smooth coordination and effective delivery across teams.
• Ensure strong cross-department collaboration between commercial, planning, logistics, and quality teams to support consistent production flow and reliable customer fulfilment.
• Lead, coach, and assess department heads within the COO’s portfolio, setting clear expectations and maintaining high standards of accountability and execution.
• Define, track, and review performance indicators across all functions under the COO’s scope, covering cost management, operational efficiency, service reliability, and quality outcomes.
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