Senior Operations Manager

Requirements

• Bachelor’s Degree (any field) or equivalent work experience
• At least 4 years experience in the related field
• At least 2 years experience as an Operations Manager for an inbound sales/CSAT driven Telco account

Knowledge

• Up to date management skills and understanding of employee motivation
• Understanding of key performance indicators including the working knowledge to drive appropriate behavior

Skills

• Excellent communication skills
• Good leadership and interpersonal skills
• Excellent analytical skills
• Must possess effective organizational skills and time management skills

Abilities

• Ability to apply knowledge of accounts business, technology and processes to manage escalations and lead more junior team members.
• Ability to problem solve independently and make fast but high quality decisions