Senior Operations Manager - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Operations Manager - REMOTE. In this impact-driven role, you will support operational excellence for strategic partners across Canada. By optimizing systems and processes, you will enhance performance and service quality, ensuring partners can effectively access and utilize a robust suite of financial services. Your leadership will be pivotal in promoting best practices and nurturing collaboration across teams as you act as the primary point of contact for external agents and internal stakeholders.

Accountabilities

• Optimize operational systems and processes for strategic partners in Canada.
• Deploy operational initiatives to improve service quality across retail and digital products.
• Provide daily operational support to partner networks, including issue resolution.
• Collaborate with cross-functional teams like engineering, ...