Job Description

Overview

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Responsibilities

The Sr. Operations Manager is responsible for managing performance of team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She will ensure optimum productivity and service level goals are maintained at all times. The successful candidate will maintain an excellent working relationship with clients while continuously striving to improve the level of overall service provided.

Qualifications

Requirements:

  • Bachelor’s Degree (any field) or equivalent work experience
  • At least 4 years experience in the related field
  • At least 2 years experience as an Operations Manager for an inbound sales/CSAT driven Telco account

    • Knowledge

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