Senior Operations Manager [Unit/Division]

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a global BPO and customer experience partner providing contact center, digital marketing, back-office, and technical support services to help clients optimize operations and grow their business.

Key Job Responsibilities

OPERATIONS

• Manage the operational floor and implement business plans to optimize seat utilization and workforce efficiency.
• Drive adherence to industry best practices to enhance service delivery and identify opportunities for business expansion.
• Ensure service level agreements (SLAs), key performance indicators (KPIs), and client expectations are consistently met or exceeded.

TEAM DEVELOPMENT

• Develop and implement strategic plans for continuous upskilling and talent development within the team.
• Foster team synergy through structured career development paths, regular performance ...