Job Description
**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The OSM functions as the primary post-install operational interface to named elite customers by serving as the critical customer advocate and liaison for strategic enterprise accounts. Works directly with the Repair Centers to help escalate and resolve customer operational issues when process gaps have been identified and service improvement is necessary. Interfaces with multiple disciplines and technical resources across the business to drive a superior, differentiated, and sustained customer experienc...
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The OSM functions as the primary post-install operational interface to named elite customers by serving as the critical customer advocate and liaison for strategic enterprise accounts. Works directly with the Repair Centers to help escalate and resolve customer operational issues when process gaps have been identified and service improvement is necessary. Interfaces with multiple disciplines and technical resources across the business to drive a superior, differentiated, and sustained customer experienc...
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