Senior People Tech Analyst - Workday

We are a leading company in the import-export sector, committed to compliance with local regulations and fostering a culture of integrity and excellence.

We are seeking an experienced Human Resources Specialist to support our growing operations in Mexico. The ideal candidate will be responsible for executing HR strategies, managing local employee lifecycle processes, and ensuring compliance with Mexico labor laws. This role requires a proactive professional with strong interpersonal skills and a deep understanding of regional HR practices.

• Language: Fluent in Spanish and English (both written and spoken). It would be even better if you understand Chinese.


• Talent Acquisition & Onboarding
  
  
  
  • Manage end-to-end recruitment processes for local positions, including sourcing, screening, and interviewing.
  
  
  • Facilitate seamless onboarding for new hires, ensuring compliance with local regulations.
  
  
  
  


• Employee Relations
  
  
  
  • Serve as the primary point of contact for employee inquiries and grievance resolution.
  
  
  • Promote a positive work environment through effective communication and conflict resolution.
  
  
  • Administer payroll coordination with external vendors and ensure timely processing.
  
  
  • Manage local benefits programs (e.g., social security, health insurance, annual leave).
  
  
  
  


• Compliance & Documentation
  
  
  
  • Ensure all HR practices align with Mexico labor laws and company policies.
  
  
  • Maintain accurate employee records and manage work permit/visa processes for expatriates.
  
  
  
  


• Performance Management
  
  
  
  • Support the implementation of performance review cycles and career development plans.
  
  
  • Provide guidance to managers on performance improvement strategies.
  
  
  
  


• HR Reporting
  
  
  
  • Generate regular reports on HR metrics (e.g., turnover, recruitment status).
  
  
  • Analyze data to support strategic decision-making.
  
  
  
  

• Education : Bachelor’s degree in Human Resources, Business Administration, or related field.


• Experience : Minimum 5 years of HR experience, preferably in multinational companies.


• Proven expertise in Thai labor laws and employment practices.


• Skills : Strong interpersonal and cross-cultural communication skills.


• Proficiency in HRIS (e.g., SAP SuccessFactors, Workday).


• Attributes : Resilient, adaptable, and able to thrive in a fast-paced environment.


• High ethical standards and discretion in handling confidential information.

Work modality: On-site with 2 days of remote work per week, CDMX Polanco

Reports to: Deputy Country Manager (CDMX)

Role type: Client-facing contact window, Project management

Language requirement: Intermediate-advanced English (spoken and written, for reporting and calls)

• Procced and operate the end-to-end client employee’s hiring process including on boarding & off boarding, work visa, reimbursement process etc.


• Maintain Client Daily Communication and Client service delivery as client contact window.


• Payroll process (monthly, semimonthly, weekly) for multiple clients in Mexico


• Ensure compliance with local labor, tax, and social security laws in Mexico


• Collaborate with Clients’ finance, legal, and HR departments to resolve issues, audits, and special requests. Answering client inquiries and guiding client feedback.


• Ensure compliance with service level agreements (SLAs) and performance indicators (KPIs) established with clients.


• Lead the onboarding and kick off of new clients for EOR projects


• Management of different vendors to ensure the hiring process runs smoothly


• Stay up to date with changes in labor and tax legislation


• Use BIPO Platform and Payroll calculation system to double check and review payroll


• Maintain Client Daily Communication and Client service delivery

• Bachelor’s degree in Mexico Human Resources, Accounting, Business Administration, Finance, or related field.


• Minimum of 3 years of experience in payroll operations


• Proven experience managing payroll and local statutory benefits in Mexico


• Strong knowledge of labor and tax regulations in Mexico


• Advanced proficiency in Excel and payroll systems (e.g., Meta4, SAP, ADP, Runacetc.).


• Intermediate to advanced English for face to face client communication (required for regional client communication).


• Looking for someone extremely organized, urgent, accountable, and able to multitask under pressure.

• Experience in outsourcing or shared services environments.


• Certification in payroll and Mexico labor law.


• Familiarity with ERP integration and automation tools.


• Has Similar Global/ Local Payroll company’s work experience.

BIPO will offer the home office internet and phone allowance to candidates as additional bonus. There will be one month’s annual performance bonus, but it should be dependent on employee performance and company decision in April of each year. Prefer the candidate has good English communication skill and has similar work experience in the same industry especially about EOR work experience.

The Service Delivery Specialist will be responsible for leading end-to-end client’s project employee hiring, payroll operations for multiple clients across in Mexico. This role ensures full compliance with local regulations, accuracy in payroll processing, and timely delivery in accordance with client-specific agreements. The position is also key in driving continuous process improvement, automation initiatives, and managing a cross-functional team.