Job Description
Who are the Account Escalation Analyst Team?
A global group of highly skilled engineers working alongside Account Escalation Managers to tackle the most complex technical issues faced by our customers. With senior-level visibility both internally and within client organizations this team is crucial in maximising customer satisfaction, maintaining product success, and delivering innovation whilst providing world-class service.
We are seeking skilled recruits in India to help focus on the identification and diagnosis of emerging performance issues before they become customer-impacting and to operate as part of the wider team to ensure timely resolution to customer-impacting issues.
As a Senior Performance Support Specialist you will...
- Successfully diagnose the entire technology stack, from the front-end to the back end, to determine where to start troubleshooting an issue.
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