Senior Platform Support Engineer

Key Responsibilities:

• Report to the manager of Platform Support with the ability to interface with multi-disciplinary teams

• Serve as an escalation point for Junior members and other cross-functional teams.

• Provide technical assistance and support for incoming queries and issues related to proprietary technologies, computer systems, software, and hardware.

• Installing, configuring, and maintaining computer hardware, software, systems, networks, printers, and scanners

• Facilitate infrastructure and product-related tasks

• Manage assigned tasks contributing to Platform level projects

• Work to continuously develop expertise within key areas of technical operations

• Provide off hours on-call support as needed by following an assigned calendar

• Assist in the design, development, testing, and deployment of API proxies using Apigee Edge or Apigee X

• Support integration of APIs with backend services and third-party applications

• Participate in API design reviews and help ensure best practices for RESTful APIs

• Help document API configurations, proxy flows, and error handling logic

Requirements:

• 5+ years’ experience in systems administration / DevOps Role

• Working knowledge of Linux (Ubuntu / Red Hat / CentOS are our preferred distributions) and windows Server operating systems and Microsoft Internet information server

• Experience with common scripting languages (Bash and Groovy preferred)

• Experience with common editors (Vim or Emacs)

• Experience managing and maintaining web servers (e.g. Nginx, IIS, Tomcat, Apache, Glassfish)

• Experience in DNS Administration (e.g. A, CNAME, MX, TXT)

• Experience working with SSL Certificate Enrollment Processes

• Experience with VMWare VSphere

• Familiarity with RESTful API concepts and HTTP methods

• Basic knowledge of API management platforms (Apigee preferred)

• Must Self-Directed, Self-sufficient, self-motivated and reliable to work with minimal oversight

• Excellent verbal and written communication skills

• Organizational skills with the ability to multi-task and relentlessly prioritize

• Working knowledge of Linux and Windows servers is a plus

• Ability to work an assigned US ET or PT shift