Job Description
Job Overview
We’re hiring a Senior Product Manager with 4+ years of PM experience to own and scale our Agentic AI + AI Journey products :
- AI Agents for Conversations : Agents that converse with customers across channels and perform actions like order management (order status, cancellations, returns, refunds, address changes, COD confirmation, product discovery, etc.)
- AI Agents for Journeys : Agents that analyze customer behavior and intent, choose the right strategy, and send relevant content at the right time on the right channel—driving conversion, retention, and revenue.
A critical expectation: you will make the platform deeply self-serving , reducing dependence on CSM/support for setup and optimization, and driving product-led adoption.
Key Product Ownership Areas
1) Agentic AI for commerce conversations (multi-channel)
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