Senior Principal - Business Consulting (Adoption Manager)

Who are we

• Infosys is a global leader in next-generation digital services and consulting with annual revenues of $16.31B (FY '22). We enable clients in 46 countries to navigate their digital transformation
• Infosys Consulting partners with clients from strategy through execution to transform their businesses in areas such as business/ IT strategy, processes, organization, systems and risk. Infosys Consulting has 2,500+ people across the US, Europe, APAC and India
• We are Value Integrators – we deliver realized business value by managing transformations from strategy / setting direction through execution, including operating and optimizing delivered solutions
• IC-LS is dedicated to serving Life Sciences firms globally

What are we looking for - Senior Principal/ Associate Partner

We are seeking dynamic, self-driven leaders with deep expertise in Organization Change Management and Adoption Strategy plus implementation for large-scale enterprise and digital transformations

What do we require

Domain Specific skills

A. Organizational Change Management (OCM)

• PROSCI-certified change leader with hands-on experience in managing organization change and embedded adoption across global programs.
• Lead change management efforts for complex transformation programs like ERP implementations (SAP, Oracle, etc.) across global organizations.
• Design and implement change strategies that drive adoption of digital solutions (ERP, CRM, AI, automation).
• Develop stakeholder engagement plans, change impact assessments, and readiness evaluations.
• Build and manage change agent networks and communities of practice.
• Define and track KPIs for adoption, resistance management, and benefits realization.

B. Digital Adoption Strategy

• Drive user-centric adoption of platforms like Veeva, Salesforce, SAP, and other regulated systems.
• Collaborate with cross-functional teams (IT, business, compliance) to ensure seamless rollout and user enablement.
• Champion user experience and feedback loops to continuously improve adoption outcomes.

C. Communications & Learning

• Develop and execute communication strategies that align with transformation goals.
• Create compelling narratives and messaging for diverse stakeholder groups.
• Oversee development of learning assets, eLearning modules, and workshops

General skills

• Overall experience of 15+ years, with top-tier consulting experience post MBA in programs /
• Proven track record in leading OCM for global digital transformation programs and PROSCI certified
• Proven ability in handling multiple large projects, respond quickly to changing situations in complex environments
• Experienced in leading strategic and tactical discussions with Senior Director and Director levels
• Is knowledgeable about market and regulatory trends that have the potential for substantive impact on organization strategies, policies, or risks.
• Ability to handle conversations with senior business and technology leaders from client teams
• Ability to build engaging client presentations (Expertise on MS PowerPoint, MS Word, MS Excel, MS Project)
• Appreciation for IT's role in enabling business processes and growth
• Appreciation for emerging technologies (AI, ML, IoT, Cloud) and their impact on Life Sciences.

What will you do

You will:

• Lead the change and adoption strategy for global pharmaceutical, biotech, and medical device clients.
• Drive OCM strategy from planning through execution, ensuring stakeholder alignment and user adoption.
• Develop and deliver change roadmaps, communication plans, and adoption metrics.
• Mentor junior consultants and contribute to practice development and thought leadership..
• Serve as a team member, track lead or engagement lead on business consulting engagements for clients.
• Execute or lead consulting engagements in a global delivery model, working with consultants across regions.
• Lead / contribute to sales pursuits, consulting offerings and internal initiatives.
• Analyze problems, and structure complex business analyses.
• Perform Business Process Improvement using various business consulting tools and methodologies.
• Work with cross functional client teams to perform gap analysis and identify improvement options.
• Create detailed action plans that include organizational change management, resource planning, competitive strategies, and alliances to embark on a new strategic direction and to enable successful deployment of solutions.
• Lead client workshops to collaborate with client employees and educate them throughout the process.
• Participate in a variety of Firm building events and the consultant referral program.