Senior Principal ERP Service Management

As a Senior Principal ERP Service Management-Global ERP Operations you will be responsible for providing leadership and technical guidance over the support of the ERP platform, infrastructure, and solution products across multiple domains/ solution areas in ERP, contributing to the future success of the business through innovations in technology.

Scope of Role-

Provides technical support to the organization s workforce and Business Partners in order to provide secure access to GSK's applications, Network and Data. Answers questions regarding system procedures, online transactions, systems status and downtime procedures. Maintains appropriate logs and ensures timely resolution and/or escalation of problems. Ensures Audit readiness and Service Continuity and governance whilst maintaining Service Relationship with Internal and External Stakeholders.

Key responsibilities-

Accountable for providing best in class 24*7 production support meeting SLA requ...