Job Description

What success looks like in this role:

About the Role

We are hiring a Principal Presales Consultant – ITSM-Led Analytics & Service Operations Reporting to join our Delivery organization. This role acts as a solution design authority, owning ITSM-driven analytics and reporting solutions built on ServiceNow and service operations data, and ensuring a seamless transition from presales into delivery. The focus is on enabling operational visibility, service performance management, and executive reporting using Azure, Databricks, Power BI, and enterprise data platforms.

Principal Responsibilities

  • Act as design authority and solution owner for ITSM-led analytics initiatives from presales through early delivery
  • Define and govern end-to-end analytics and reporting architecture for Service Operations
  • Design executive and operational dashboards covering SLAs, MTTR, backlog, service health, and trend analysis
  • Architect soluti...

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