Senior Problem Management Specialist

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• Lead the Problem Management lifecycle (both reactive and proactive) to ensure adherence to ITIL standards.

• Coordinate and facilitate root cause analysis (RCA) for major and recurring incidents using structured methodologies, ensuring timely resolution and implementation of permanent fixes.

• Ensure accurate documentation of problem records, corrective actions, and preventive measures.

• Ensure that all Problem Management activities are conducted in compliance with regulatory, audit, and internal risk management requirements.

• Conduct post-incident and post-implementation reviews to identify lessons learned and drive process improvements.

• Maintain governance structures to ensure accountability for problem resolution across internal teams and third-party vendors.

• Act as the point of contact for senior stakeholders regarding ongoing and high-priority problems.

• Partner wit...