Senior Problem Manager (Hybrid)

Overview

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Role Overview Broadridge is looking for a Senior Problem Manager that will ensure production incidents and problem investigation reports (PIRs) are thoroughly reviewed, accurately documented, and lead to meaningful preventive actions. This role focuses on analysis, documentation, coordination, and communication — not on technical troubleshooting. You’ll partner with cross‑functional technology and business teams to improve the quality and timeliness of root cause analysis (RCA) deliverables and enhance how incidents are managed across the organization. This position is ideal for someone who enjoys identifying patterns, summarizing findings, and bringing structure to complex information. A background in IT support, operations...