Senior Process Executive - Customer Service Representative

Responsibilities Job Description:Job Description: Sr process executive:Location: Pune :Employment Type: Full-Time. Brief About the Role: We are seeking a dedicated and skilled individual with a strong background in customer service. The ideal candidate will possess excellent communication skills ideally within the telecom industry. This role requires a professional who can effectively acknowledge customer issues, demonstrate empathy, and use positive language, to ensure a high level of customer satisfaction. Key Responsibilities: - Provide first-level resolution to the customers - Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.- Build rapport with customers through active listening, effective communication, and attention to detail.- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.- Document and track customer interactions in the service management system.- Stay up-to-date with product knowledge and industry trends to provide accurate information and support. Required Skills and Qualifications: - Experience Previous experience in customer service. Experience in the telecom industry is preferred.- Communication Skills: Exceptional spoken & Listening skills, with the ability to speak fluently and convey information clearly.- Customer Service: Demonstrated ability to acknowledge customer issues, show empathy, and use positive language.- Interpersonal Skills: Ability to build rapport with customers through active listening and effective communication.- Problem-Solving:Strong objection handling skills and attention to detail in addressing customer concerns.- Team Player: Ability to work collaboratively within a team and contribute to a positive work environment. Must to adhere and non-negotiables: -Need to work on US shift timings.-Need to complete specific and dedicated training programs set by the client. -Need to complete successfully training within specific timeframe Preferred Qualifications: Any Graduate What We Offer: - Competitive salary and benefits package.- Opportunities for professional development and career growth.- A supportive and dynamic work environment. Educational Requirements Graduate